Refund policy

At DEJ, we are committed to providing you with high-quality, beautifully crafted jewelry. We want you to be completely satisfied with your purchase, so please review our replacement policy below to understand your rights and our obligations.

Due to the unique nature of our jewelry and the materials used, we do not offer refunds unless there is a verified manufacturing defect. We take great care in the creation and inspection of each piece to ensure it meets our high standards of quality.

We understand that jewelry is a personal and often sentimental purchase. However, 

because jewelry can develop blemishes or signs of wear due to handling or       

environmental factors, we are unable to accept returns once an item has been worn    or used. This policy ensures that all our customers receive brand-new, unused pieces.

We stand behind the craftsmanship of our jewelry. If you believe your piece has an manufacturing fault, we are happy to offer a replacement under the  following conditions:

Report Timeline: Any manufacturing defects must be reported within 14 days of  receiving your jewelry.  

Product Condition: The item should be returned to us in its original packaging,     

along with the proof of purchase.  Assessment Process: Upon receiving the item, our team will carefully assess it to 

determine whether the issue is due to a manufacturing fault. Please note that slight

imperfections, natural inclusions in gemstones, or variations in color are common in many of the materials we use and are not considered defects. If the assessment confirms a manufacturing fault, we will gladly replace the item with the same or a similar piece. In the rare event that the exact item is no longer available, we will work with you to find an appropriate alternative.

   

We appreciate your understanding and are always here to assist with any concerns or      questions you may have.

Thank you for choosing DEJ to adorn your special moments.